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Home/Work/Case 05

Feedback SaaSAnalytics

An AI-assisted analytics layer that turns unstructured customer-review text into theme reports.

Client
eKomi — The Feedback Company
Role
Prompt Engineer
Year
2023
Timeline
12 months
Feedback Analytics SaaS
Data · SaaS · 2023
01 — The brief

The problem

Merchants drowned in raw review text.

02 — How we built it

The approach

  1. Built a topic-extraction pipeline with GPT-4.
  2. Designed merchant dashboards in Looker Studio.
  3. Automated weekly summary emails.
  4. Optimised technical SEO: 40% organic traffic lift.
03 — Outcomes

The results.

1.2M
Reviews/mo processed
+40%
Organic traffic
78%
Weekly digest open rate
Stack
PythonGPT-4PandasLooker StudioPostgres
Feedback Analytics SaaS — Iqbal Mahmud