01 — The brief
The problem
Manual testing in ServiceNow is slow, repetitive and error-prone.
02 — How we built it
The approach
- Catalogued the top 40 regression paths across three modules.
- Authored reusable ATF Test Steps and a custom assertion library.
- Wired test runs into Jenkins via the ServiceNow REST API.
- Wrote internal docs and a one-day workshop.
03 — Outcomes
The results.
92%
Regression coverage
18hr→11min
Cycle time
0
Escaped P1s in Q4
Stack
ServiceNowJavaScriptATFGlide API